At Nafimart.com, we want to ensure our customers have a hassle-free shopping experience. If you are not completely satisfied with your purchase, we offer a transparent and fair Return and Refund Policy to protect your rights as a consumer. Please read the following terms carefully before making a purchase:
- You may return eligible products within 2 days from the date of purchase or delivery, whichever is later.
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
- All accessories, manuals, and any other included items must also be returned with the product.
- Certain items are non-returnable for hygiene or safety reasons, such as earphones, headphones, and personal care gadgets. Please check the product description or contact our customer support for more information.
- Once your return is received and inspected, we will call you or send you an email notification to inform you of the approval or rejection of your refund.
- If your return is approved, the refund will be processed to your original method of payment within 3-7 business days.
- Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
3. Return Shipping:
- The cost of return shipping will be the responsibility of the customer, except in cases where the return is due to an error on our part (e.g., wrong item shipped or defective product).
- We recommend using a trackable shipping method to ensure your return reaches us safely.
4. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer support within 2 days of delivery. We will arrange for a replacement or refund, depending on your preference and product availability.
- Please provide clear pictures of the damaged or defective item to facilitate the resolution process.
- If you wish to cancel your order before it has been shipped, please contact our customer support as soon as possible.
- If the order has already been shipped, you may follow the regular return process as outlined above.
6. Exchange Policy:
We currently do not offer direct exchanges. If you want to exchange a product, please return the item according to our return policy and place a new order for the desired item.
6. Manufacturer's Warranty:
- Some products may be covered under the manufacturer's warranty. If you encounter any issues after the return period has expired, please refer to the warranty terms and contact the manufacturer directly.